the joys of customer service

I have never been a really good people person.  People often tell me to smile more or ask me if something’s wrong.  Apparently I’m miserable, who knows.  It’s definitely not true. If anything, the people in today’s society are what bug me the most.

I think people are getting worse by the day.  People are so impatient and really disappointing to me.  It seems like over the years I’ve noticed people become so inhuman.

My grandma has told me about her viewpoint of the people in today’s society.  According to her, they are exactly as I see them—crabby and rude.

I deal with some of the worst people at my job. You can say it’s a nice and easy job to work at, but being in retail sucks. The people are always cranky and mean, especially the elderly customers.

What I hate is that you can never get a “thank you” out of anyone.  When I say, “Have a nice day,” you would think they would respond with a kind gesture.  All I get is a blank stare or a head nod.  Sometimes I feel like half of them are deaf.

Being in customer service, you meet the real winners. They throw a fit when you tell them they aren’t able to return a used hairbrush or a used lipstick because it wasn’t the right color.  I would love to know who in their right mind would ever think to return something so stupid.  Maybe I’m being too critical, but my fellow employees would agree with me to the fullest.

Half of the time, I think I’m taking crazy pills.  I wonder why I continue to work in this field of work.  My only reason is for the money.

On the plus side, this job is good for me.  I can learn to work with any kind of person imaginable.  It’s a good way to learn how people are.

Aside from this, I always see people come in looking for trouble right away.  I can see it in their eyes.  They know they make your day worse when they put up a fight to get their 25-cent return because “the sign said that.”

This leads me to another point. Everyone in retail is told that the customer is always right.  Well guess what, the customer is NOT always right.  The customer is wrong 99 percent of the time.

I just wish people knew how stupid they look when they make a big deal out of nothing.  Sometimes it really upsets me to see them try to make a fool out of anyone I work with.  It’s sickening to see them get satisfaction from hurting someone’s feelings.

Then I realize something about these people, they are unhappy with life.  You can just tell.  They enjoy making others miserable.

I have been in the position where a customer has gotten so mad at my coworker that they called her a stupid bitch to her face.  She just sat there.  I asked her why she didn’t say anything and she responded, “I didn’t know what to say because I was so shocked.”

In my personal belief, I will never let someone bring me down.  Every job tells you to take the heat because it’s your job on the line, but if I have someone up in my face, I’m not going to just sit there and let him or her ridicule me.  I say something, which is probably not the best thing, but my manager is always there to back me.

I think the society we live in today is terrible.  Maybe it’s because of the poor economy we live in, but who knows.  I believe you should treat others as you would treat yourself.

I would love to come into work and have no problems with a customer.  It seems like every time I work, there is that one customer who gets me heated.  On rare occasion, I don’t experience a rough day of work.  It really is surprising to me. I feel like I’ve survived the battle.

I’m not happy because I deal with these people, but that’s life for you. I’ve learned to take life as it is.  You need to make each day count, no matter who or what is in your way and roll with the punches.

This goes to the part where I need to smile more.  It’s been said; if you see someone without a smile, give them one of yours. I need to learn this concept soon.  Maybe I’ll change someone’s attitude, but with the people today, I can highly doubt it.


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